GENERAL TERMS AND BOOKING CONDITIONS

CHECK-IN and CHECK-OUT

The room will be available from 2.00 p.m. on the day of arrival.
Please inform us in advance of your estimated arrival time if this should be after 08.00 p.m..

On the agreed day of departure check-out is by 10.00 a.m., this in order to properly prepare the room for the next guest.

CANCELLATION AND PENALTIES

  • RESERVATION:
    the reservation is considered confirmed only after the payment of an amount equal to 30% of the cost of the stay. In accordance with the provisions of art. 1385 -1386 of the Civil Code the deposit is intended exclusively as security of the commitment undertaken and not as an advance for the requested service; and therefore reimbursed upon payment of all agreed services and of your stay, according to cancellation conditions policy.
  • CANCELLATIONS FOR RESERVATIONS AND STAYS RELATED TO SUMMER 2020:
    any cancellation of the stay within 7 days prior to arrival gives the opportunity to obtain a stay voucher equal to the amount paid to be used for the stay in hotel for the same number of days and cost within 1 year from the original booking .
    Cancellations must be made in writing to info@hotelladina.it
  • CANCELLATIONS FOR BOOKINGS AND STAYS RELATED TO THE WINTER SEASON
    As per European standards and , in case of cancellation the following penalties will be charged (% of the total stay):
    - within 20 days from the arrival date: 0%
    - from 19 to 3 days from the arrival date: 50%
    - from 2 days from the date of arrival or missed arrival: 100%
  • INTERRUPTION OF THE STAY:
    there is no refund for early departure or late arrival.
    Cancellations must be made in writing to info@hotelladina.it

NON REFUNDABLE RATE

The non-refundable rate provides a discount on the initial rate. The total amount of the stay is charged on credit card (VISA or MASTERCARD) or paid by bank transfer at the time of reservation. Any changes, early departures, late arrival or cancellation of the reservations involves a penalty equal to the total cost of the stay. The sums collected are not refundable. For the advance balance paid, a regular tax receipt will be issued (or an electronic invoice on request); hence- is not possible to request any sum due for cancellation or modification of the booking.

The above in accordance with the provisions of the European Hotrec legislation and with the rules in the hotel sector coded from the Trento Chamber of Commerce

TRAVEL INSURANCE: ERV Italy Hotel cancellation policy

Unexpected things can happen before traveling. With our insurance for cancellation you will be insured economically. According to EEC standards, a delayed departure, cancellation or the interruption of your stay could lead to penalties for you. To avoid such expenses, we suggest that you choose your travel cancellation insurance.

PETS/Animal friends

Your animal friends, such as dogs and cats of small / medium size (less than 25 kg) are allowed prior to written communication and authorization, and only in specific room categories.
Access is allowed only in your room and in common areas such as restaurant and bar. There is a charge of € 15.00 per day, any damage will be charged separately.

LADINA WELLNESS

Access is allowed from 03.00 p.m.to 07.30 p.m. You will be provided of bathrobe and slippers in your room; the use of appropriate outfit is mandatory at all time, using the wellness centre services and nudity is not permitted.
Entry to under 16 years old is not allowed.

RULES FOR THE USE OF BICYCLES:

The usage of any bike presupposes the physical fitness and technical expertise of those who intend to ride it. Therefore the user by requesting the bicycle, he declares that he has adequate capacity.
A bicycle is to be used only as a mean of transportation and must be treated carefully, with common sense and due diligence, in order to avoid any kind of damage.
The user is responsible for the bike until it is returned; he is also responsible for damages connected to himself, to the bicycle, to third parties and things while using the vehicle. No form of compensation can be requested from the hotel.
During use, the user does not enjoy any form of insurance nor the bike is covered by RC insurance.
The user is therefore required to comply with the rules of the Highway Code. The hotel declines all responsibility in the event of improper use of the vehicle or failure to comply with the rules of the highway code.
In case of loss of keys, accessories or for damages, the hotel will request the customer to pay the necessary sum for restoring the vehicle, on the basis of the price list and the supplier's estimate; in case of theft, the user will be deemed to compensate the hotel by an amount established in € 500.00.
The rental of the bicycle by the user presupposes the unconditional acceptance of the above regulation, The user must also use the lock provided, at all time,when the bicycle is left unattended.

USE OF SELF SERVICE LAUNDRY

The customer is provided with a domestic type washer dryer, the cost is € 5.00 and includes a cycle on
washing and drying, complete with detergent and fabric softener capsule. Please find inside the dedicated room the instruction booklet (use of the washer dryer and washing-drying temperatures and times).
The hotel is not responsible for damages or errors during washing or either for clothes left unattended.
Any damage caused by improper use of the appliance will be charged accordingly.

 

JURISDICTION

The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Italian version and any other language version of these terms and conditions, the Italian language version to the extent permitted by law shall apply, prevail and be conclusive. The Italian version is available on our Platform and shall be sent to you upon your written request. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.These terms and conditions and the provision of our services shall be governed by and construed in accordance with THE ITALIAN law and competent Court of law ,in the territory, is elected as place of jurisdiction for any controversy.
April,2020