Privacy policy

PRIVACY POLICY

INFORMATION* ON THE PROCESSING OF PERSONAL DATA in accordance with Articles 13/14 EU Regulation 2016/679 “General Data Protection Regulation”

Dear guest,
the company Hotel Ladina Holiday S.r.l. (P.I  02272820222) with registered office in Streda Pecei 3, 38031 Campitello di Fassa (TN), wishes to provide to you information on the use of your personal data that you provided and/or is referable to you at the point of booking and stay at the hotel premises of the group.
Pursuant to Articles 13/14 EU Regulation 2016/679, the data controller company wishes to inform you that it will handle personal data provided by you or referable to you in accordance with the provisions set out by the law.
The regulation states that the processing of your personal data (personal details, place of residence, contact details, email, mobile, data relating to preferences, information relating to the booking, to your stay, navigation data etc.) will be characterised by principles of accuracy, permissibility, transparency and privacy protection.

1) Purposes – booking and stay

Personal data provided by you (former Article 4(1) of EU Regulation 2016/679) or referable to you at the point of booking and/or stay will be processed in order to assign hotel services as requested. 
The legal basis for this processing resides in the requirement to meet contractual and/or precontractual obligations in accordance with Article 6(1) (b) of EU Regulation 2016/679 and the need to conform to legal obligations contained in Article 6(1) (c) of EU Regulation 2016/679. We would like to inform you that the provision of this personal data is indispensable in order to provide the hotel and Spa services requested by you; where the data is not provided, the data controller company may be unable to provide all or some of the services requested.
Personal data may be processed for as long as necessary in order to meet contractual and/or legal obligations related to this purposes, to the conservation obligations foreseen by the law and the limitations timing specified within articles 2936 and ss C.C.

2) Profiling and marketing purposes (optional)

Upon your express authorisation, personal data (as per Article 4(1) of EU Regulation 2016/679) provided by you or referable to you at the point of booking and/or stay may be processed for the following additional purposes:
A) direct marketing activity via the sending of publicity/promotional material through the post; email/ sms/mms, mobile applications or other digital communication channels.
B) client profiling activity aimed at improving the supply of goods and services by Hotel Ladina Holiday S.r.l. (client profiling).
Please note that the processing procedures above may be managed to include your consumer preferences to improve the efficiency of Hotel Ladina’s commercial policies and services; consequently you may receive discounts, offers or targeted promotions on the basis of your preferences and consumption habits.
The provision of data for the purposes described in A) – B) is optional so that all hotel and Spa services can still be supplied, even where you refuse to authorise the processing for the purposes listed in point 2).
The legal basis for the processing is represented by your express consent given by ticking the appropriate clauses and completing the double opt-in procedure. Personal data under Article 4(1) EU Regulation 2016/679 provided by you or relating to you will be processed in compliance with the law for the period of time taken to complete the purposes listed in point 2) with regard to the principle of balancing the legitimate interests of the data controller with the rights and freedoms of the customer who is the data subject. Your data will be processed in accordance with the time frames set out in the legal provisions, or in the absence of specific regulations, your data will be processed for as long as necessary to complete marketing and profiling activities; the data controller company guarantees that the processing of the data will not take place for an indeterminate period of time.
We acknowledge that you are entitled at any time to withdraw your consent to the activities mentioned in point 2) by means of a simple informal written communication sent to the contact details of the data protection officer as specified below in this policy.
In accordance with the law, any data which has been processed before the withdrawal of consent shall be made safe.

Further information and clarifications pertaining to the processing mentioned in point 1) and in point 2) are provided below:

- Personal data provided by you or referable to you may be processed employing partially or fully automated means through the use of hard-copy, electronic, and/or magnetic means.
- Personal data connected to you will not be circulated but may be passed or be brought to the attention of appropriately trained operators who form part of the data controller company and/or external parties collaborating with the companies as data processing officers or independent controllers such as - by way of example, which is not intended to be exhaustive:

* Companies, firms and/or contractors engaged to process and manage personal data;

* Companies, firms and/or contractors engaged in consultancy and/or technical, company or ICT management;

* Other parties to whom it is necessary to pass data for the proper and complete fulfilment of the contractual relationship and/or to meet legal requirements and/or to achieve the specified purposes.

- You are also informed that you are entitled to make a request to the data controller company (Hotel Ladina Holiday S.r.l.) for access to your personal data, rectification, deletion, restriction of data processed; you are, moreover, entitled to object to the processing of personal data and to exercise your right to portability. The rights contained in this paragraph may be exercised as provided for by Articles 15, 16, 17, 18, 20, 21 EU Regulation 2016/679 which we have reproduced at the foot of this policy document for your convenience. All the rights may be exercised in relation to the data controller company; you may also object to the supervisory authority under the national legislation in force. 
- For any clarification and to exercise the rights above, you are free to apply to the title holder who can be reached at Campitello di Fassa (TN) ITALY, Streda de Pecei 3 or on telephone no. 0462/750501 or via email at info@hotelladina.it

Hotel Ladina Holiday S.r.l.

*This policy document complements and completes information already known to the data subject.

EXTRACT FROM EU REGULATION 679/2016

Article 15 Right of access by the data subject The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed and, where that is the case, access to the personal data and the following information: a) the purposes of the processing; b) the categories of personal data concerned; c) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; (d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; (e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; (f) the right to lodge a complaint with a supervisory authority; (g) where the personal data are not collected from the data subject, any available information as to their source; (h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such data processing for the data subject. 2. Where personal data are transferred to a third country or to an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Article 46 relating to the transfer. 3. The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form. 4. The right to obtain a copy referred to in paragraph 3 shall not adversely affect the rights and freedoms of others.
Article 16 Right to rectification The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Article 17 Right to erasure (“right to be forgotten”) The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies: a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; 4.5.2016 IT Official Journal of the European Union L 119/43 b) the data subject withdraws consent on which the processing is based according to point (a) of Article 6(1), or point (a) of Article 9(2), and where there is no other legal ground for the processing; c) the data subject objects to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2); d) the personal data have been unlawfully processed; e) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject; f) the personal data have been collected in relation to the offer of information society services referred to in Article 8(1). 2. Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data. 3. Paragraphs 1 and 2 shall not apply to the extent that processing is necessary: a) for exercising the right of freedom of expression and information; b) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; c) for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3); d) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or e) for the establishment, exercise or defence of legal claims.
Article 18 Right to restriction of processing 1. The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies: a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data; b) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; c) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; d) the data subject has objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject. 2. Where processing has been restricted under paragraph 1, such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. L 119/44 IT Official Journal of the European Union 4.5.2016 3. A data subject who has obtained restriction of processing pursuant to paragraph 1 shall be informed by the controller before the restriction of processing is lifted.
Article 20 Right to data portability 1. The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where: a) the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract pursuant to point (b) of Article 6(1); and b) the processing is carried out by automated means. 2. In exercising his or her right to data portability pursuant to paragraph 1, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible. 3. The exercise of the right referred to in paragraph 1 of this Article shall be without prejudice to Article 17. That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. 4. The right referred to in paragraph 1 shall not adversely affect the rights and freedoms of others.
Article 21 Right to object 1. The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims. 2. Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing. 3. Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes. 4.5.2016 IT Official Journal of the European Union L 119/45 4. At the latest at the time of the first communication with the data subject, the right referred to in paragraphs 1 and 2 shall be explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information. 5. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications. 6. Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89(1), the data subject, on grounds relating to his or her particular situation, shall have the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

 

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This site uses technical cookies in accordance with article 122, paragraph 1, of Italian Legislative Decree no. 196/2003.These cookies are of vital importance for our Website to work correctly. Without them you would not be able to browse the site and use some of its functions. We use session cookies (that are not permanently stored on the user’s computer and disappear when you close the browser) that are strictly limited to transmitting session identifiers (made up of random numbers generated by the server) that are necessary to allow secure and efficient browsing of the site. Essential cookies make it possible to remember the information you supply from page to page of the booking process or allow you to browse on the basis of a series of selected criteria to improve the service we want to offer you (like remember the preferred language and the products selected for purchase).

If you wish you can allow, block or eliminate cookies installed on your computer by modifying the settings on your browser. Below is the procedure to follow depending on the type of browser you use:

Firefox:

1. Open Firefox
2. Press the “Alt” button on the keyboard
3. Click on “Tools” at the top of your browser window and select “Options”
4. Then select the “Privacy” icon
5. Go to “History Settings”: and then “Use custom settings”. Deselect “Allow cookies from sites” and save your preferences.

You can find more information on this link https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer:

1. Open Internet Explorer
2. Click on “Tools” at the top of your browser window and select “Internet Options”
3. Select “Privacy” and move the slider to set your desired privacy level (upwards to block all cookies and downwards to allow all)
4. Then click OK

You can find more information on this link http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9

Google Chrome:

1. Open Google Chrome
2. Click on “Tools”
3. Select “Settings” and then “Advanced Settings”
4. Select “Content settings” in the “Privacy” section
5. In the “Cookies” section it is possible to deselect cookies and save your preferences

You can find more information on this link https://support.google.com/chrome/answer/95647?hl=en

Safari:

1. Open Safari
2. Select the “Preferences” option in the tool bar and then select the “Security” panel in the following dialogue box
3. In the “Accept cookies” section it is possible to specify if and when Safari should save cookies from websites. For more information click on the Help button (marked by a question mark)
4. For more information on the cookies that are stored on your computer, click on “View cookies”

You can find more information on this link https://support.apple.com/kb/PH5042?locale=en_US

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Data contained in cookies can be revealed to certain subjects in order to comply with legal obligations; it will not be disseminated under any circumstances.

The data controller is Hotel Ladina Holiday S.r.l. Stréda de Pecei, 3 - 38031 Campitello di Fassa - VAL DI FASSA - TRENTINO.

You can contact the data controller to exercise your rights in accordance with article 7 of Legislative Decree no. 196/2003.

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Cookie Analytics, that are installed on your computer by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). These cookies are used to store information that does not personally identify the user and are saved on Google servers. For more information about requesting consent and disclosure please see the general rules from Google that can be viewed on the links http://www.google.co.uk/policies/privacy/ and http://www.google.com/intl/en_en/analytics/learn/privacy.html

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